1. Introduction

At fat freezing, customer satisfaction is our top priority. This Return and Refund Policy outlines the terms and conditions for requesting returns, exchanges, and refunds for services purchased from us.

2. Eligibility for Returns and Refunds

We offer returns and refunds under the following conditions:

• Service Issues: If you are not satisfied with the service due to unsatisfactory results or technical issues.

• Incorrect or Incomplete Service: If the service you receive does not match the description or is incomplete.

• Cancellation Before Appointment: You can cancel or reschedule your appointment at least [X hours/days] in advance for a full refund.

3. Non-Refundable Services

The following services are non-refundable:

• Services already availed or completed.

• Missed or no-show appointments.

• Gift cards, vouchers, or promotional services.

• Customized treatment plans or packages.

4. Refund Process

If you are eligible for a refund, the process will be as follows:

• Request Submission: You must submit your refund request within [X days] of the service date.

• Verification: We will review your request and verify the issue.

• Refund Approval: Once approved, the refund will be processed within [X business days] to your original payment method.

5. Cancellation Policy

• Free Cancellation: You can cancel or reschedule your appointment [X hours] before the scheduled time without any charges.

• Late Cancellations: Cancellations made within [X hours] of the appointment may incur a cancellation fee.

• No-Show Policy: Failure to show up for your appointment without prior notice will be considered a no-show, and no refund will be issued.

6. Modification or Exchange

In case of dissatisfaction, you may request a service modification or exchange:

• Modification: We will offer a complimentary correction session if the initial service does not meet your expectations.

• Exchange: You may exchange a prepaid service for another service of equal or lesser value (within the same category).